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Privacy Policy

Introduction

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At Pricci Joias, we are committed to creating an important community, which begins with protecting the privacy of all members of our community. This means that we will protect the personal data and other information of all visitors who access our website or services through any application, platform, or mobile device (collectively, the ‘Services’).

This privacy policy (‘Privacy Policy’) explains how Pricci Joias shares and uses your personal data. You will also find information on how to exercise your privacy rights. By using our Services, you agree that your personal data will be used as described in this Privacy Policy. The terms ‘we,’ ‘us,’ or “our” refer to Pricci Joias Unipessoal Lda. (hereinafter, ‘Pricci Joias,’ with address at Alameda dos Combatentes da Grande Guerra 25, 2750-642 Cascais, contact email priccionline@pricci.pt. All terms not defined in this Privacy Policy are defined in our terms.

Summary

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Below, we summarise the main points of our Privacy Policy.

 These are the general categories of personal data we collect and their purposes:

1. Information you voluntarily provide

Personal registration data when you create a Pricci Joias account so that we can:

  • Process your order in accordance with our Terms;

  • Identify you when you log into your account;

  • Contact you to ask for your opinion about our Services; and

  • Notify you about changes or updates to our Services.

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Transaction information when you make a purchase:

  • Process your order and bill you (Pricci Joias never stores your credit card information in our system);

  • Keep you informed about the status of your order;

  • Respond to your questions and queries about your orders and resolve any issues;

  • Conduct analysis and research to develop and improve our services; and

  • Protect you and our services by attempting to detect and prevent fraud or other acts that violate our Terms or Policies regarding the Services.

 
Information about your preferences so that we can:

  • Send you more personalised communications about our products or services.

 
Opinions about our services so that we can:

  • Respond to your questions or concerns; publish your opinions about our products and services; and

  • Conduct analysis and research to improve and develop our services.

2. Information we collect automatically
 
Information about activity on the website so that we can:

  • Offer you an improved experience;

  • Allow you to access your order history and preferences; and

  • Offer other services you request.

 
Cookies and similar technologies so that we can:

  • Measure and analyse the use and effectiveness of our services;

  • Personalise and optimise the targeting of advertising for our services on other websites and platforms; and

  • Provide location services if you allow us to share your geographical location.

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3. Information we obtain from external sources
 
Analytical reports and market research so that we can:

  • Measure the performance of marketing campaigns for our services; and

  • Better understand your preferences so that we can tailor our marketing campaigns and services accordingly.

 
We process personal data that you voluntarily provide, information that we collect automatically, and information that we obtain from external sources to constantly improve our services. This way, we can make it even easier for you to find the products you want, when you want them, on any device of your choice.

4. With whom do we share your personal data?

We may share your personal data with the following recipients (and whenever we do so, we will ensure that we have adequate security and contractual safeguards in place to protect it):
Any legal body or any regulatory body, government agency, court or other third party to whom we believe it is necessary to disclose personal data in accordance with applicable law or regulations;
Any other third party to whom you have given your consent. We will never sell, distribute or otherwise share your personal data unless we have your consent.
 
5. Legal bases for processing personal data
Pricci Joias will always ensure that it has a legal basis for collecting and processing your personal data. The legal basis we rely on will change depending on the type of personal data and the context in which we obtain it.
We collect and process your personal data primarily for the performance of the contractual obligations set out in our Terms (i.e. to ensure that you receive your Order at the time and place you have specified), but we may also process it for legitimate business purposes.

6. International data transfers
We may transfer your personal data to countries other than the country where you reside and where Pricci Joias or our service providers operate. The data protection laws of these countries may differ from those in your country, but Pricci Joias ensures that appropriate security measures are in place to protect your personal data in these countries, in accordance with the European GDPR and this Privacy Policy.
 
7. Security
Pricci Joias attaches great importance to protecting your personal data against unauthorised access, unlawful processing, accidental loss, destruction and damage. We have implemented appropriate technical and organisational measures to protect this information.
 
8. Data retention
Pricci Joias will retain your personal data for no longer than is necessary to fulfil the purposes described in this Privacy Policy and in our Terms. We may also retain some personal data for a certain period of time after you have deleted or deactivated your account for legitimate operations, such as record keeping and compliance with our legal obligations. Whenever we retain your information, we will do so in accordance with applicable laws.

9. Data protection rights
You can access your account at any time to check and update your personal information. You can also contact us to request the deletion of your personal data or restrict its processing, or to request that we transfer it to a third party. You also have the right to unsubscribe from the marketing communications we send by clicking on the “unsubscribe” option in any marketing communication you receive or by updating your profile.
 
10. Privacy Policy Updates
We may update the Privacy Policy from time to time to adapt it to possible legal, technical or commercial changes. We recommend that you review this page periodically to obtain the latest information about our privacy practices.
 
11. How to contact us
If you have any questions about our privacy policy or Pricci Joias' practices in this regard, please contact our Data Protection Service
Pricci Joias Unipessoal Lda. located at Alameda dos Combatentes da Grande Guerra 25, 2750-642 Cascais. 

12. Information we collect and its purpose
 
The personal data we may collect from you falls into the following general categories:

  • Information you voluntarily provide

For example:

  • Registration information: when you create an account with Pricci Joias, we collect information about you, including your name, address, telephone number, email address, and the password you created.

  • Transaction information: we collect information related to your orders, including payment information (such as your credit card number), using the secure services of our payment processors. We outsource payment processors for payment transactions and do not store your credit card information on our systems. We also collect delivery details in order to fulfil each Order.

  • Information about your marketing preferences: We collect information about your preferences for receiving marketing information each time you subscribe or unsubscribe.

  • Reviews: When you post messages and reviews about our services or contact us with questions, comments, or reports of problems, we collect information about you, including your name and the content of your inquiry. 

  • Confidential information: We obtain the information you provide when you contact us (e.g., through our customer service centre or through our online forms). 

13. Information we obtain from external sources
From time to time, we may receive personal data from external sources, including advertising networks, but only when we verify that these sources have your consent to process the information or are legally authorised or required to share your personal data with us. This information may include your location.
For example:

  • Analytical reports and market research: we collect information from our third-party affiliates about how you respond and interact with our marketing campaigns so that we can tailor our marketing and services accordingly.

  • We may also receive aggregated information in the form of audience segments from external sources to display targeted advertising on digital platforms operated by organisations such as Facebook and Google.

 
Pricci Joias may contact you by email, telephone, or SMS to keep you informed about the status of your order, to provide you with other information, or to resolve any issues that arise with your account or order. 
When you pay for your order through mobile payment or digital wallet service providers (such as Applepay or Pay with Google), we will send transaction information via confirmation email or SMS to the email address or phone number registered with those providers (provided that this is required by them).

We will also analyse information from completed transactions and successfully delivered orders for data matching and statistical analysis so that we can manage, support, improve, and develop our business and services. Our analyses also help us detect and prevent fraud or other illegal activities or acts prohibited under our Terms or any policy applicable to the Services.
 
14. Information about your marketing preferences
Provided that it is permitted by law and you have given your consent, Pricci Joias may send you advertising about our products or services by post, email, [telephone] or mobile phone (i.e. SMS, messages via the app and push notifications).
Once you have given your consent, we may share your information with companies in other industries so that they can inform you about goods or services that may be of interest to you.
If you do not want your data to be used in this way or change your mind in general about receiving any form of marketing communication, you can unsubscribe at any time by clicking on the unsubscribe option in the communication you have received or by updating your profile. You can also choose not to receive push notifications on your device (e.g. via iOS settings). If you decide to unsubscribe from marketing, we will keep a record of your preferences so that we do not bother you with unwanted information in the future.

15. Information we collect automatically
When you access our services, we may collect certain information automatically from your device, such as your IP address, MAC address, or device identifier. In some countries, including some in Europe, this information may be considered personal data under applicable data protection laws.
 
16. Activity information
We analyse your purchasing habits and how you interact with our services so that we can make suggestions. If you decide to share your geographical location with us, this information will help ensure the fast and efficient delivery of your order. We may also provide you with personalised advertisements based on your previous interactions with our services and our knowledge of your preferences, which we infer from your usage and purchase history.

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17. Cookies and similar technologies
Pricci Joias uses cookies and other technologies to track your interaction with our services. Cookies help manage certain functions and content, as well as store searches and resubmit your information when you make a purchase. For more information about the types of cookies and similar technologies we use, why we use them, and how you can control these technologies, please see our Cookie Policy.

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18. Legal bases for processing personal data
The legal basis for collecting and processing your personal data, as described above, will depend on the specific context in which we collect it.
We collect and process your personal data primarily to fulfil our contractual obligations set out in our Terms (i.e. to ensure that we deliver your Order to you on the date and at the location you specified). However, we will also process your personal data where necessary based on our legitimate business interests (but only where those interests are not overridden by your data protection interests or your fundamental rights and freedoms). In some cases, we may have a legal obligation to collect your personal data (e.g. in the case of legal proceedings) or we may need to process or share it with others to “protect your vital interests” (which is saving your life in legal language) or someone else’s (e.g. if someone else’s life is in danger).
If we ask you to provide personal data to comply with a legal requirement or to fulfil our contract with you, we will make this clear at the relevant time and inform you whether the provision of your personal data is mandatory or not (and we will also explain the possible consequences if you do not provide it).

Similarly, we may obtain and process your personal data for our legitimate interests (or those of third parties). These legitimate interests include:


a) establishing business relationships with you or making offers that we believe may be of interest to you;
b) analysing and understanding how our services are used and thus improving them; c) preventing fraud or other criminal acts; or
d) keeping our systems secure.


If you have any questions or require further information about the legal basis on which we collect and process your personal data, please contact us using the contact details listed in the 'How to contact us' section.

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19. Security
We attach great importance to keeping your personal data safe and secure. Consequently, we have implemented appropriate technical and organisational measures and industry-standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction, and damage.
The security measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. When choosing a password that allows access to certain parts of the Services, you are responsible for maintaining the confidentiality of the password. We recommend that you do not share your password with anyone and that you use a unique password for our services. We will not be liable for any unauthorised transactions made with your name and password.

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20. Data retention
Pricci Joias will retain your personal data when there is a legitimate business need to do so (for example, because you have an account with us or so that we can comply with our legal, tax or accounting obligations).
If you object to our processing of certain personal data, we will keep a record of your objection to the processing of your personal data so that we can continue to respect your wishes.
We will permanently destroy or anonymise your personal data as soon as we no longer need to process it to satisfy our legitimate business needs or for any legal reason. If this is not possible (e.g. because your personal data has been stored in backup copies), we will store it securely and isolate it from any further processing until its deletion is possible.

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